Profectus Confidential Print Management Software Customer Satisfaction Survey

Confidential Business & Production Management System
Customer Satisfaction Survey

Profectus, Inc. is looking for printing industry professionals to participate in a survey on how satisfied printing organizations are with their management information system and vendor.

Your insights can provide invaluable feedback to help printing organizations make wise software purchase decisions and encourage software companies to improve their products and services. Your information will be kept confidential and anonymously compiled with other participant's responses and published in a report.

For taking the time to complete this survey, you'll receive a free copy of the report.

This survey only takes about 2 minutes to complete.

Contact information: (required to validate survey and send you the published results)

Name
Title
Company
Street address
City	State/Providence
Zip/Postal code	Country
Phone number
Email address

Software Product Information:

What software does your company use?

What year did you purchase this software?

Rate your level of satisfaction for the following:	Very Dissatisfied	Somewhat Dissatisfied	Neutral	Somewhat Satisfied	Very Satisfied
Software capabilities and functionality
Software speed and performance
Software ease of use and user friendliness
Software reliability and stability
Ease to learn and implement the software
Quality of support received from the vendor
Individualized attention received from the vendor
Overall satisfaction with this software and vendor
Overall value for the price you paid

	Very Unlikely	Somewhat Unlikely	Neutral	Somewhat Likely	Very Likely
Likeliness to replace this software in next 2 years
Likeliness to recommend this software to a colleague

What do you like most about the software?
What do you dislike most about the software?