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Free
advice for improving your printing organization.
Dear [fname]
[lname],
This Ideas and Insights article contains expert advice to help you
improve your organization and welfare. We hope you find this information
helpful and choose to continue receiving our newsletter.
Sincerely,
Craig L. Press
President |
Printing Industry Performance Indicators:
Measuring On Time
Deliveries
We’ve seen many customers reach peak
anxiety levels waiting for their jobs to be delivered on time. The
day the job is due, many a customer can recall getting that dreaded
call from the printer asking for more time. Customers inevitably
feel forced to pad the required delivery dates of subsequent jobs,
or they simply take their business elsewhere.
One approach printers can take to improve on-time deliveries is to
create weekly and monthly reports showing the number of jobs
delivered on time each day. An on-time delivery should be based on
the customer’s original required date—not a later date negotiated by
the printer.
You can also measure on-time deliveries by the percentage of orders
shipped on time using the following calculation: (# of orders
shipped on time / # of orders shipped)
When implementing an on-time delivery initiative, or any performance
improvement program, its best to set short term and long term goals.
Short term goals are what you want as the immediate results. While
long term goals are what you want the ultimate results to be. For
example, your short term goal may be to deliver 90% of all orders on
time and your long term goal may be to deliver 100% on time.
Present the on-time deliveries data
in easy to understand reports or graphs. Post the results in
high-traffic, well traveled areas such as in the lunch room, or by
the employee time clock. Most important, be sure to celebrate with your people
when they achieve the goals.
By
Craig L. Press
President, Profectus, Inc.
craig.press@profectus.com
Phone: 888-868-8662 or 941-379-8700
Craig L. Press is president of Profectus, Inc, a national consultancy that helps printing organizations implement best business practices and maximize the value of their information technology investments.
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