Order Entry and Customer Service Practices

Profectus’ order entry practices consulting services improves the efficiency, accuracy, throughput, customer relationships, and cost effectiveness your order process; from customer through your entire order entry.

Our consultants work with your staff to learn, understand, and accurately assess your order entry and customer service practices. You will receive a detail custom written Findings and Recommendations report based on your organizations' unique situation. The report will identify your company's strengths and weaknesses and provide recommendations for improving the performance of your people, streamlining business processes, embracing best practices, and maximizing the capabilities of management information systems for order entry.

Our recommendations are backed by first hand exposure to hundreds of printing organizations and situations, and our extensive industry experience in management, operations, production, technologies, and systems. Profectus’ consultants will than provide training specific to the culture, requirements, issues, and realities of your organization.

Example areas of focus:

• Order Entry and Job Planning practices, processes, procedures, and workflow
• Department structure and the responsibilities of management, salespersons, order entry, customer service, and others involved with the order entry process
• Order entry and planning forms, reports, documents, and other related communications means including order request forms, credit applications, job tickets, production instructions, and finished goods inventory releases
• The management of prioritizing orders, tracking orders statuses, and managing on-time deliveries
• The management of customer changes (AA's) including receiving and documenting changes from sales or customers, and communicating changes to the plant and billing
• The utilization of your information technology and the internet for receiving orders from customers, entering and planning orders, creating production instructions, tracking orders, and communicating order information to customers